Total Performance Scorecard

Store

Bookstore

Managing Total Quality (Enhancing Personal and Company Value)
Dr Rampersad offers a powerful treatise on total quality management that will certainly enable quality professionals to deliver par excellence?? Deependra Moitra Associate Vice President, Infosys Technologies Limited Total Quality Management has proven to be an effective process for improving organizational functioning. Continuous attention to TQM results in qualitatively better products and services, a more customer-focused organizational culture, improved customer satisfaction, and improved competitive advantage. Managing Total Quality covers the subject domain comprehensively by integrating quality improvement philosophies and models, problem-solving tools and methods, aspects of teamwork and culture, and management of change for continuous improvement and excellence. It also integrates the author?s pioneering Total Performance Scorecard (TPS) concept and its application in the management of quality. Through this book corporate executives and quality professionals will get to understand themselves and their environment better, and improve themselves and the environment on an ongoing basis.
$

Total Quality Management
Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.
$56,00

Personal Balanced Scorecard: The Way to Individual Happiness, Personal Integrity, and Organizational Effectiveness (PB) (Paperback)
The Personal Balanced Scorecard (PBSC) is a journey into the inner self, where values, hopes, dreams and aspirations lie quietly waiting to be discovered. Taking the journey as an individual allows you to view your life objectively and authentically as a whole person and provides a roadmap of your dreams and aspirations translated into manageable and measurable milestones. As a part of the Total Performance Scorecard (TPS) process which I introduced in 2003 in Total Performance Scorecard: Redefining Management to Achieve Performance with Integrity, and which has been translated into more than 20 languages, the Personal Balanced Scorecard can also be an effective way for managers to coach others to achieve integrity and alignment between work and life. The benefit comes from changing individual behavior in order to drive organizational effectiveness, enhance performance, and increase self-awareness, personal responsibility and motivation. PBSC is an integral part of this organic and holistic Total Performance Scorecard process, which is an organizational and cultural change tool and a method for ongoing effectiveness. Its uniqueness lies in aligning and a combination of Personal and Organizational goals to result in Individual Performance Plans for each employee. The focus of this book is the PBSC portion, which comprises a search for self-knowledge, self-discovery and self-mastery.
$26,00

Total Performance Scorecard: Redefining Management to Achieve Performance with Integrity (Hardcover)
by Hubert K. Rampersad "Total Performance Scorecard (TPS) encompasses an amalgamation and expansion of the concepts of Balanced Scorecard, Total Quality Management, Performance Management, and Competence Management (Rampersad, 2002)..."
$46,00

Total Performance Scorecard: R?concilier l'homme et l'entreprise (Paperback)
Le tableau de bord de la performance totale vise le d?veloppement maximum de tous les collaborateurs de l'entreprise et l'utilisation optimale de leurs talents en vue de la meilleure performance de l'entreprise. Cette approche diff?re sur des points essentiels des concepts de gestion traditionnels. Le TBPT prend comme point de d?part la connaissance de soi de l'individu pour ensuite mettre celle-ci en synergie avec la strat?gie de l'entreprise. Cette mani?re de proc?der favorise la durabilit? des actions d'am?lioration et de changement qui seront mises en oeuvre par la suite. En fin de compte, l'am?lioration et le changement v?ritables au niveau de l'entreprise ne peuvent ?tre r?alis?s que si l'individu op?re un changement int?rieur.
$89,00