Total Performance Scorecard

"Personal Balanced Scorecard offers individuals a sense of hope and a pathway to get there. The frameworks and questions focus attention on the right issues in the right way."

-- Dave Ulrich, author HR Value Proposition, partner The RBL Group, and Professor Ross School of Business, University of Michigan, USA.

"The Personal Balanced Scorecard offers a useful framework to help translate organizational strategies into personal development and improvement plans. By providing the tools to help turn strategy into action, this book can help any manager to enhance his or her personal and professional success."

--Mark Huselid, Professor of HR Strategy, Rutgers University, USA, and co-author of the international bestsellers The HR Scorecard and The Workforce Scorecard.

"Dr. Rampersad's brilliance lies in bringing Peter Senge's ideas of system symbiosis into alignment with ideas of personal ambition, vision and mission. When leaders can accurately measure true performance - low, average or outstanding - it is possible for the ideal to become a reality."

--George A. Kohlrieser, Professor of Leadership & Organizational Behavior IMD, Switzerland.

"The United States Air Force is trying to become more accountable for performance using the Balanced Scorecard method, but I like the way Dr. Hubert Rampersad has tied the BSC to a Personal Balanced Scorecard. It's almost like Kaplan & Norton meet Stephen Covey."

--Bob Marx, United States Air Force.

"There is often a disconnect between organizational goal-setting and the way individuals establish individual objectives and are reviewed. Total Performance Scorecard fills the gap with a complete system that unites individual and organizational performance scorecards, linking continuous improvement efforts with individual learning and development programs. If you are looking for a comprehensive toolkit for improving results in your company, this is the book to buy."

--Philip Anderson, Professor of Entrepreneurship, INSEAD Alumni Fund Chair in Entrepreneurship, Director, 3i Venturelab.

"Hubert Rampersad takes the balanced scorecard and other management ideas and puts them in a framework of personal integrity. By unifying organizational change strategies with individual ethics he has written an outstanding synthesis, which is addressed to the corporate challenges of managing in the 21st century."

--Paul Bracken, Professor of Management, Yale School of Management.

"Dr. Rampersad’s latest book makes a most useful contribution to the neverending challenge of aligning individual motivations and behaviors with enterprise performance aspirations."

--Jon R. Katzenbach, co-author of the international bestseller The Wisdom of Teams and editor of The Work of Teams, a Harvard Business Review compendium.

"This book should be read by anyone interested in affecting organizational improvement and change. By expanding and integrating concepts such as the Balanced Scorecard, Total Quality Management, Performance Management and Competence Management into one overall framework, which he calls the Total Performance Scorecard, Dr. Rampersad gives us a new blueprint for creating a learning organization in which personal and organizational performance and learning mutually reinforce each other."

--Cornelis A. de Kluyver, Henry Y. Hwang Dean and Professor of Management, Peter F. Drucker Graduate School of Management, Claremont Graduate University.

"Hubert Rampersad has amassed and synthesized a huge amount of material . . . The book serves as a practical guide, in that there are numerous exercises and business illustrations."

--From the Foreword by Dorothy A. Leonard, The William J. Abernathy Professor of Business Administration, Harvard Business School.

"A tool kit for executives who would aspire to run high performing learning organisations—managing to be at the same time immensely practical, current, ethical and integrated in its coverage of a large and challenging territory."

--Professor Nigel Nicholson, Chairman, Organisational Behaviour Subject Area and Director, Centre for Organisational Research, London Business School.

"Hubert Rampersad’s Total Performance Scorecard is management technology for the enlightened age. Rampersad beautifully explains how anyone can apply principles of motivational alignment and individualistic scorecard techniques to engineer an organization for continuous learning."

--Dr. James O’Toole, Massachusetts Institute of Technology.

"Total Performance Scorecard is a thorough, systematic, and integrated approach to individual and organization success. It synthesizes and extends personal, leadership, and organization theories of change and success. It offers managers tools to do a complete physical for their organization and it offers individuals an encyclopedia of knowledge about personal success."

--Dave Ulrich, Professor of Business, University of Michigan.

"For organizational leaders looking to achieve outstanding results through the Balanced Scorecard, this book by Dr. Hubert Rampersad is essential reading. Through his exceptional framework of the Total Performance Scorecard (TPS), Dr. Rampersad takes the ideas of the Balanced Scorecard to even greater heights. His system creates a completely new vision for bringing individual, team and organizational performance to higher levels, through a comprehensive set of tools that can easily be applied to a broad range of organizational systems. The TPS goes beyond individual behavior to the more challenging goal of measuring and then changing organizational processes that limit and even impede individual performance. In this sense, it goes to the heart of a learning organization in which measuring systems facilitate the personal development of employees.
Peter Senge broke the mindset barrier and showed how systems thinking and system change are essential to support individual development. The strength of TPS, however, is that it measures personal development in the context of organizational development. This highly interactive process creates the foundation for dynamic change where everyone can benefit from constant learning and improvement. Dr. Rampersad’s brilliance lies in bringing Peter Senge’s ideas of system symbiosis into alignment with ideas of personal ambition, vision and mission. When leaders can accurately measure true performance – low, average or outstanding – it is possible for the ideal to become a reality."

--George A. Kohlrieser, Professor of Leadership & Organizational Behavior IMD, Switzerland.

"I am amazed with the fact that the Total Performance Scorecard (TPS) concept is spreading like gospel. Dr. Hubert Rampersad’s innovative and pragmatic approach to combine organizational and personal performance agendas into one line of thinking helps organizational participants to come up with tangible solutions to current performance and leadership issues."

--Padmakumar Nair, Ph.D., D.Sc., MBA, Organization, Strategy and International Management, School of Management, University of Texas @ Dallas.

"Successful companies are High Performance Systems, something that is true today even more than ever. A condition to make these levels of High Performance possible is the alignment of personal and organizational targets and interests, irrespective of company levels or sectors. The Total Performance Scorecard (TPS) is a new management instrument that introduces this alignment and creates value based, ethical acting on a sustainable foundation. Dr. Hubert Rampersad has achieved a large and very important jump forward with the presentation of this concept."

--Professor Dr. Kuno Rechkemmer, Director DaimlerChrysler, Germany.

"Personal Balanced Scorecard is excellently on time and on target. It is one of the first tangible and useable means to provide for a person the opportunity to create, follow, measure and improve his own agenda. With PBSC we start the long way towards a society in which the person will become the central focus point, with a responsibility that will be larger than ever before. In a world that will be more complex and tougher than seen and experienced so far. PBSC will make the current but more so the next generation better and stronger for the "personal age" that is about to arrive to all of us."

--Professor Roel Pieper, Chairman Favonius Ventures and former Vice President of Philips Electronics and Compaq Computer Corp.

"Personal Balanced Scorecard is an outstanding contribution to the field of self mastery and personal transformation. Written from a pragmatic viewpoint, this book is likely to help set your agenda for a radical shift from systems-driven change to self-led change. I often ask, if livelihood is for life, what is life for? Dr. Hubert Rampersad's work explores that question deeply and comes up with startling answers."

--Professor Debashis Chatterjee, Head, Centre for Leadership and Human Values, Indian Institute of Management, Lucknow, India and author of Leading.

"In the world of organizational development and organizational change, many theorists have provided models and guidance on attempting to change the culture through leadership development and instilling a sense of personal responsibility in all employees. However, no theorist has provided an infrastructure such that the process that will change the culture is embedded in the organization. The Personal Balanced Scorecard process is integrally linked with organizational goals within individual performance plans for every employee to ensure change actually occurs and far richer outcomes are realized. It is critical in this time of globalization to take advantage of the intelligence of every employee and find ways of engaging them as a whole human being. We have used the PBSC ourselves and we have used it with clients and we’ve seen it work."

--Regina M. Bowden Ph.D. and Eleanor Lester ABD, Organizational Change Managers, Michigan.